Krämer IT Cloud Services GmbH - Deployment - municipal - "VOIS platform" affected. – Incident details

All systems operational

Deployment - municipal - "VOIS platform" affected.

Resolved
Major outage
Started over 2 years agoLasted about 1 hour

Affected

kommunales Rechenzentrum - Hosted Produkte

Major outage from 10:30 AM to 11:50 AM

SEE Platform

Major outage from 10:30 AM to 11:50 AM

Updates
  • Resolved
    UTC
    Resolved

    The VOIS platform is available again - including the “Quick Search” function.

    The disruption was triggered by an error in the provision of the elastic search cluster, which also partially affected other functions and registration on the VOIS platform.

    Together with the software manufacturer HSH and Herrmann und Kleindienst we are checking

    Follow up and protocols and configuration to avoid such disruptions in the future.

  • Monitoring
    UTC
    Monitoring

    We were able to resolve the cause of the problem and are testing all functions of the service.

  • Investigating
    UTC
    Investigating

    The VOIS platform is currently not available or only available to a limited extent.
    Troubleshooting is already underway and a solution is being worked on at full speed.

    Location: VSE.Net & KUES | municipal

    Status updates will be posted as they become available.